Frank Donnadio
About Frank Donnadio
Frank Donnadio is a Technical Support Engineer at AddShoppers, where he has worked remotely since 2022. He has extensive experience in technical support roles, particularly in Learning Management Systems, and has a background in both Mac and Windows operating systems.
Work at AddShoppers
Frank Donnadio has been employed at AddShoppers as a Technical Support Engineer since 2022. He has worked remotely for a duration of two years, providing technical assistance and support to clients. His role involves troubleshooting issues and ensuring customer satisfaction through effective communication and problem-solving skills.
Previous Experience at Turning Technologies
Prior to his current position, Frank Donnadio worked at Turning Technologies for several years in various roles. He served as Technical Support Manager from 2019 to 2022, overseeing support operations. He also held the position of Senior Technical Support Engineer for six months in 2019, and worked as a Client Success Leader for four months in 2017. His experience at Turning Technologies included roles as Tech Support from 2015 to 2017 and as an IT Intern in 2015.
Education and Expertise
Frank Donnadio studied Computer Information Systems at Youngstown State University, where he earned a Bachelor of Applied Science (B.A.Sc.) from 2009 to 2015. He also completed his high school education at Poland Seminary High School from 2005 to 2009. His expertise includes Learning Management Systems, which are essential in the e-learning sector, and he possesses a strong understanding of both Mac and Windows operating systems.
Technical Skills and Leadership
Frank Donnadio has developed strong leadership skills throughout his career, as evidenced by his various roles in technical support and management. His comprehensive knowledge of technical systems and customer support processes enhances his effectiveness in his current position. His background includes experience in software engineering and technical support, contributing to his versatility in the field.