Kevin Herrholtz
About Kevin Herrholtz
Kevin Herrholtz serves as the Vice President of Client Success at AddShoppers, where he focuses on enhancing customer satisfaction and retention. He has extensive experience in customer success roles across various organizations, including Turning Technologies and Client Success Central.
Current Role at AddShoppers
Kevin Herrholtz serves as the Vice President of Client Success at AddShoppers since 2022. In this role, he focuses on enhancing customer satisfaction and retention by implementing effective client success strategies. His responsibilities include overseeing customer health initiatives and ensuring that clients receive exceptional service throughout their engagement with the company.
Previous Experience in Client Success
Prior to his current position, Kevin Herrholtz held various roles in client success and sales. He worked at Veracity Verification Solutions as Vice President of Sales for six months in 2021-2022. He also owned Client Success Central from 2020 to 2022, where he developed customer success processes. His tenure at Turning Technologies spanned from 2008 to 2021, where he progressed from Client Onboarding Manager to Vice President of Customer Success and Solutions.
Educational Background
Kevin Herrholtz obtained a Master of Science in Instructional Design and Technology from the University of North Dakota. He also earned a Bachelor of Science degree from Youngstown State University. His educational background supports his expertise in developing effective training and customer engagement strategies within the technology sector.
Career in Education
Before transitioning to the technology and client success sectors, Kevin Herrholtz worked in education. He served as a Teacher in Hillsborough County Public Schools from 2001 to 2008. Additionally, he was an Adjunct Instructor at Bryant & Stratton College from 2015 to 2020, where he contributed to the academic development of students in higher education.
Focus on Customer Success Strategies
Kevin Herrholtz has a strong focus on maximizing customer retention, upsell, and cross-sell opportunities. His career is dedicated to building and scaling customer success teams and processes in progressive SaaS organizations. He emphasizes the importance of continuously delighting customers and maintaining their health to drive business growth.