Syd K.
About Syd K.
Syd K. is a Customer Support Account Manager with experience in both technical and medical environments. They hold a Bachelor of Arts in Digital Culture from Arizona State University and currently work at Zenreach, where they also serve as a Digital Marketing Manager.
Current Role at Zenreach
Syd K. currently serves as a Customer Support Account Manager at Zenreach, a position held since 2019. In this role, Syd is responsible for managing customer accounts and providing support to ensure client satisfaction. Additionally, Syd has been working as a Digital Marketing Manager at Zenreach since 2018, contributing to the company's marketing strategies and initiatives. This dual role allows Syd to leverage skills in customer service and digital marketing.
Previous Experience in Customer Support
Prior to joining Zenreach, Syd K. gained valuable experience in customer support roles. From 2019 to 2020, Syd worked as a Captioning Agent at CaptionCall, where responsibilities included providing real-time captioning services. Additionally, Syd worked as a Social Media Agent at Education at Work from 2016 to 2017, focusing on customer engagement through social media platforms. This diverse background in technical and medical environments has equipped Syd with the skills necessary for effective customer support.
Educational Background at Arizona State University
Syd K. studied at Arizona State University, where they earned a Bachelor of Arts degree in Digital Culture (Design) from 2014 to 2017. This program provided Syd with a foundation in design principles and digital media, which supports their current roles in customer support and digital marketing. The education received at Arizona State University has contributed to Syd's understanding of digital environments and customer engagement strategies.
Career Transition Goals
Syd K. is seeking to transition into a career focused on office and administrative support, with the aim of enhancing student success. This goal reflects a desire to apply existing skills in a new context, emphasizing the importance of supporting educational initiatives. The transition aligns with Syd's background in customer support and media engineering, providing a solid foundation for future endeavors.
Background in Media Engineering
Syd K. has a background in Media Engineering, which plays a significant role in their ability to provide technical customer support. This expertise allows Syd to understand and address complex technical issues effectively. The combination of media engineering knowledge and customer support experience positions Syd to assist clients in navigating technical challenges.