Bhavik Shah
About Bhavik Shah
Bhavik Shah is the Head of NPS at Aditya Birla Group in Mumbai, with over 16 years of experience in technology leadership roles across various industries.
Title
Bhavik Shah is the Head of NPS at Aditya Birla Group, based in Mumbai, Maharashtra, India. He is responsible for overseeing the Net Promoter Score (NPS) initiatives within the organization, aiming to enhance customer loyalty and satisfaction.
Current Role at Aditya Birla Group
Bhavik Shah currently serves as the Head of NPS at Aditya Birla Group. In this role, he specializes in implementing strategies to measure and improve customer loyalty. His responsibilities include analyzing customer feedback, implementing improvement plans, and ensuring that customer satisfaction is at the forefront of the company's objectives.
Previous Experience in Financial Services
Before joining Aditya Birla Group, Bhavik Shah worked at Standard Chartered Bank as an Associate Director of Client Experience from 2018 to 2022 in the Mumbai Area, India. During his tenure, he focused on enhancing the customer experience by developing and executing client-centric strategies. His work included analyzing customer data to identify trends and opportunities for improvement.
Educational Background
Bhavik Shah holds a Master's degree in Management Information Systems from Carnegie Mellon University - Heinz College of Information Systems and Public Policy, where he studied from 2013 to 2014. He also earned a Bachelor of Engineering (BEng) in Computer Engineering from the University of Mumbai, which he completed from 2002 to 2006. These academic qualifications have provided him with a solid foundation in technology and management.
Industry Experience and Roles
Bhavik Shah has over 16 years of experience in technology leadership roles, focusing on designing and delivering solutions across implementations, professional services, and customer success functions. He has extensive experience working in both international and domestic markets across various industries, including financial services, tech, telecom, B2B, retail, and auto. He has held strategic advisory and program management roles, leveraging his expertise to drive customer experience initiatives. His career has involved significant stints at companies like Standard Chartered Bank, Medallia, and Amdocs.