Bhavna Sharma
About Bhavna Sharma
Bhavna Sharma is a Senior Manager of Customer Experience and Service Operations at Aditya Birla Group in Bombay, Maharashtra, India, with over 20 years of experience in customer operations and service excellence.
Title
Bhavna Sharma holds the title of Senior Manager - Customer Experience and Service Operations at the Aditya Birla Group. In this role, she is responsible for overseeing and improving various aspects of customer service and operational efficiency.
Company
Bhavna Sharma is currently employed at the Aditya Birla Group, a multinational conglomerate based in Bombay, Maharashtra, India. She has been with the company since December 2003 and has dedicated multiple years to enhancing customer interactions and service operations.
Education and Expertise
Bhavna Sharma completed her schooling at Dav Public School Noida. She has accumulated over 20 years of experience specializing in customer interaction, vendor management, and complaint management. Bhavna is also skilled in conducting customer satisfaction surveys and ensuring transactional quality. Additionally, she has a robust background in quality assurance.
Background
With over two decades of experience in customer operations and service excellence, Bhavna Sharma has developed a highly specialized skill set. Her professional journey has been marked by her long-standing tenure at Aditya Birla Group since December 2003. Over the years, she has refined her expertise in crucial areas such as customer interaction and vendor management, making her a seasoned professional in the field.