Gaurav Munjal
About Gaurav Munjal
Gaurav Munjal is a Manager at Aditya Birla Group, specializing in prepaid service delivery and retail operations for Idea Cellular Ltd, with over 15 years of experience in the telecommunications industry.
Manager - Prepaid Service Delivery and Retail Operations
Gaurav Munjal currently holds the position of Manager - Prepaid Service Delivery and Retail Operations at Idea Cellular Ltd, which is part of the Aditya Birla Group. He is based in Bombay, Maharashtra, India. In this role, he oversees all aspects of prepaid service delivery and manages retail operations, ensuring efficient service delivery and enhanced customer experiences.
Former Role at Idea Cellular Ltd
Before his current role, Gaurav Munjal served as Senior Manager - Retail Rollout and Circle Service Delivery Operations at Idea Cellular Ltd from 2006 to 2009. During this tenure, he was responsible for retail rollout and managing service delivery operations within the circle, contributing to the establishment of a robust operational framework in Bombay, Maharashtra, India.
Experience in Telecommunications Industry
With over 15 years of experience in the telecommunications industry, Gaurav Munjal specializes in prepaid service delivery and retail operations. His extensive experience includes managing large-scale operations and ensuring the delivery of high-quality service standards. He has a proven track record of improving operational efficiencies and customer satisfaction in retail operations.
Key Role in Retail Rollout
Gaurav Munjal played a key role in the successful rollout of retail operations for Idea Cellular Ltd. Leveraging his expertise, he helped establish and expand the retail footprint, enabling enhanced service delivery and customer engagement. His contributions have been pivotal in driving the company's retail strategy and operational success.