Neeru Sharma
About Neeru Sharma
Neeru Sharma is the Head Collection (Call Center Multi Products) at Aditya Birla Capital, with over 17 years of experience in financial services focusing on collections and telecalling management.
Title at Aditya Birla Capital
Neeru Sharma serves as the Head Collection (Call Center Multi Products) at Aditya Birla Capital. In this role, she oversees the call center operations for multi-product collections, ensuring efficiency and effectiveness in handling customer interactions and collections processes.
Company Experience at Aditya Birla Group
Neeru Sharma joined Aditya Birla Capital in August 2020. As the Head Collection (Call Center Multi Products), she is responsible for managing call center operations within Aditya Birla Group’s financial services. Her role involves overseeing the collection processes for multiple financial products and ensuring smooth call center operations.
Previous Role at IDFC FIRST Bank
Prior to her current position, Neeru Sharma worked as the Head Collections (Call Center Multi Products) at IDFC FIRST Bank from 2016 to 2020. Located in Mumbai, Maharashtra, she managed the collections call center, ensuring the efficient handling of customer debts and repayment processes.
Previous Role at Volkswagen Financial Services
From 2011 to 2016, Neeru Sharma held the position of National Telecalling Manager (Retail Asset Collection) at Volkswagen Financial Services. In this role, she was responsible for managing national telecalling operations focused on retail asset collections, ensuring targets were met and customer interactions were handled professionally.
Previous Role at HDFC Bank
Between 2008 and 2011, Neeru Sharma worked as Manager Collection (Retail Asset Collection) at HDFC Bank in New Delhi. She managed the collection processes for retail assets, focusing on improving collection rates and maintaining customer service excellence in the collection department.
Previous Role at GE Money
Neeru Sharma's career also includes a role as Senior Executive at GE Money from 2006 to 2008. During this period, she was involved in various collection activities, contributing to the overall efficiency of the collection department.
Previous Role at ICICI Bank
From 2003 to 2006, Neeru Sharma worked at ICICI Bank. Her responsibilities included managing collections, overseeing the efficiency of debt recovery operations, and contributing to the bank's overall financial performance.
Education at Delhi University
Neeru Sharma completed her studies at Delhi University from 1998 to 2000. This educational background laid the foundation for her extensive career in the financial services industry.
Expertise in Collections and Telecalling Management
Neeru Sharma has over 17 years of experience in the financial services industry. Her expertise is in collections and telecalling management, having managed call center operations for multiple products and led national telecalling teams in various prominent financial institutions.