Prakash Dadlani
About Prakash Dadlani
Prakash Dadlani is the Sr. Vice President of Customer Centricity at Aditya Birla Group in Mumbai, with extensive experience in marketing and customer insights across various industries.
Current Role at Aditya Birla Group
Prakash Dadlani is currently the Sr. Vice President of Customer Centricity at Aditya Birla Group in Mumbai. In this role, he is responsible for leading customer journeys across 28 B2B and B2C companies within the conglomerate. His duties also include overseeing Key Account Management and Customer Value Proposition, tasks that have led to noticeable increases in both volumes and the premium of products and services.
Previous Experience at 3M India
From 2011 to 2014, Prakash Dadlani served as the Vice President of Marketing Excellence at 3M India, in the Mumbai Area. He worked with an indirect team of 70 marketers across 38 divisions, providing coaching and hands-on assistance on various marketing aspects.
Role at Godrej Industries Limited
Between 2008 and 2011, Prakash Dadlani was the Assistant Vice President of Strategic Marketing at Godrej Industries Limited in Mumbai. During his tenure, he significantly contributed to transforming the Godrej brand, focusing on brand valuation and gaining acceptance from the sales team. He was also introduced to the concept of design and its importance in business.
Experience at Future Group
Prakash Dadlani held the position of Head of Customer Insight at Future Group from 2006 to 2008 in Mumbai. His role involved acquiring deep insights into the retail sector and consumer behavior, especially through the operations of Big Bazaar.
Early Career and Education
Prakash Dadlani began his career in market research as a Market Research Executive at ACNielsen from 1995 to 1997 in Mumbai. He holds a Bachelor of Engineering degree from the Department of Technology, Savitribai Phule Pune University (1989-1993), and a Master of Business Administration in Marketing from the same institution (1993-1995).