Ramesh Ramakrishnan
About Ramesh Ramakrishnan
Ramesh Ramakrishnan is the Deputy General Manager for Capability Building in Customer Centricity at Aditya Birla Group, with over 12 years of experience in learning and development.
Title at Aditya Birla Group
Ramesh Ramakrishnan is the Deputy General Manager - Capability Building in Customer Centricity at Aditya Birla Group. He is based in the Mumbai Area, India.
Previous Roles
Ramesh Ramakrishnan has extensive experience in capability building and customer centricity. He served as Senior Manager - Capability Building - Customer Centricity at Aditya Birla Group from 2016 to 2019. Before that, he worked at Aditya Birla Fashion and Retail Ltd. as Manager Organizational Effectiveness from 2015 to 2016 and as Assistant Manager: Learning & Development from 2012 to 2015. Additionally, he held the position of Senior Content Development Executive - Learning Design & Development at Future Group India from 2011 to 2012 and Training & Development Assistant at Trident Hotels from 2009 to 2010.
Education and Certifications
Ramesh Ramakrishnan holds an MBA in Enterprise Knowledge Management and Consumer Behaviour from Manipal GlobalNxt University, earned between 2017 to 2019. He also has a Diploma in Human Resources Management from Welingkar Institute of Management, completed in 2007, and a Bachelor of Management Studies (BMS) from Mumbai University, completed in 2006. He is certified in Psychometric Assessment (MBTI & OPQ), Enterprise Gamification, and Train-the-Trainer from Dale Carnegie.
Experience in Learning and Development
With over 12 years of experience, Ramesh Ramakrishnan has managed comprehensive learning processes and systems for well-known brands, including Trident Hotels, Future Group, and Madura Fashion & Lifestyle. He has expertise in various areas such as adult learning philosophies, instructional design principles, and digital learning practices. He creates and reviews high-quality online courses on Customer Centricity and manages learning communities to drive engagement and governance.
Knowledge Management and Learning Initiatives
Ramesh Ramakrishnan manages the Aditya Birla Group’s Corporate Academy, focusing on Customer Centricity, Marketing Excellence, and Innovation. He drives knowledge management initiatives like video and case libraries, webinars, and podcasts. He partners with industry experts and leaders to develop learning experiences that enhance business, leadership, and individual capabilities. His approach utilizes the 70-20-10 Model, incorporating business projects and coaching support to ensure effective skill application and retention.