Yamini Kurup
About Yamini Kurup
Yamini Kurup is the Vice President of Customer Experience at Aditya Birla Group, with over 20 years of expertise in customer experience management.
Title
Yamini Kurup is currently working at Aditya Birla Group as the Vice President of Customer Experience. She is based in Bombay, Maharashtra, India.
Previous Employment
Yamini Kurup has extensive experience in the telecommunication industry, having worked in various significant roles. She served as Gm- Head Customer Service at Airtel from 2005 to 2008 in Gurgaon, New Delhi. Prior to that, she held the position of Dgm Contact Center at Vodafone India from 2003 to 2005, and Contact Center roles at Reliance Communications from 2002 to 2004 in Bombay, Maharashtra. Additionally, she has worked as Vice President, Customer Experience at Birla Carbon in Bombay, Maharashtra.
Certified Business Excellence Assessor
Yamini Kurup is a Certified Business Excellence Assessor for the Confederation of Indian Industry (CII). In this role, she has volunteered to assess Customer Service Strategies across various sectors including Airports, Energy, Home Appliances, and Telecom.
Specializations and Expertise
Yamini Kurup specializes in multiple facets of Customer Service and Experience Management. Her expertise includes Vision, Strategy, Design, and Operations. She is adept in NPS Culture, Strategy, and Execution, Customer Life Cycle Management, Customer Communication, Internal Marketing, Service Automation, and Digitization. She also has a strong background in Project Management, Governance, Review, and Meta-Data Analytics.
Mentoring and Thought Leadership
With a strong passion for mentoring startups and sharing best practices, Yamini Kurup is dedicated to fostering growth and innovation. She is an active participant in the latest trends in Customer Service, CRM, CXM, Social Media, Technology, and Motivation.
Social Media Presence
Yamini Kurup is active on social media. Her Twitter handle is @Yaminik26, where she shares insights and updates on Customer Experience Management. Additionally, she maintains a dedicated Facebook page to provide the latest updates and developments in CXM.