Aayushi Jha
About Aayushi Jha
Aayushi Jha is a Retention Specialist at Adobe, where she has worked since 2021. She holds an MBA from ICFAI Business School and has extensive experience in customer relationship management and account management in the IT services sector.
Work at Adobe
Aayushi Jha has been employed at Adobe as a Retention Specialist since 2021. In this role, she focuses on strategies to enhance customer retention and engagement. Her responsibilities include analyzing customer interactions and data to improve overall customer satisfaction and loyalty. Aayushi's work contributes to Adobe's commitment to providing exceptional service and maintaining strong relationships with its customers.
Education and Expertise
Aayushi Jha holds a Master of Business Administration (MBA) from ICFAI Business School, where she studied Sales, Distribution, and Marketing Operations from 2007 to 2009. Additionally, she studied at Acharya Institute of Management and Sciences. Her educational background supports her expertise in Customer Relationship Management (CRM) and Territory Account Management, enabling her to effectively manage customer accounts and interactions.
Professional Background
Aayushi Jha has a professional background in the information technology and services industry. Prior to her current position at Adobe, she worked at Oracle India Pvt. Ltd as a Senior Account Manager from 2014 to 2020. During her six years at Oracle, she gained experience in managing customer accounts and developing strategies to enhance client relationships, which has informed her current role in retention.
Skills in Customer Relationship Management
Aayushi Jha possesses strong skills in Customer Relationship Management (CRM). This includes the use of various strategies and technologies to manage and analyze customer interactions throughout the customer lifecycle. Her expertise in CRM is essential for her role as a Retention Specialist, where she applies these skills to improve customer engagement and retention rates.
Territory Account Management Expertise
Aayushi Jha has expertise in Territory Account Management, which involves managing and growing customer accounts within a specific geographic area. This skill is critical for developing targeted strategies that address the unique needs of customers in different regions, thereby enhancing customer satisfaction and loyalty.