Abhinav Kumar
About Abhinav Kumar
Abhinav Kumar is a Salesforce Business Analyst at Adobe, where he has worked since 2014. He has extensive experience in CRM business processes and a background in quality assurance and Salesforce analysis.
Work at Adobe
Abhinav Kumar has been employed at Adobe since 2014, serving as a Salesforce Business Analyst. In this role, he has focused on various aspects of Salesforce, contributing to the company's CRM initiatives. His tenure at Adobe spans a decade, during which he has developed a deep understanding of the company's business processes and customer relationship management strategies.
Previous Experience at TCS
Before joining Adobe, Abhinav Kumar worked at Tata Consultancy Services (TCS) as a Quality Assurance Test Analyst from 2007 to 2010. His responsibilities included ensuring the quality of software products and participating in user-assisted testing processes. This role provided him with foundational experience in quality assurance methodologies.
Experience at Fidelity Investments
From 2010 to 2014, Abhinav Kumar was employed at Fidelity Investments as a Salesforce Business Analyst. During his four years there, he honed his skills in Salesforce and contributed to various projects related to customer relationship management. His work involved analyzing business requirements and implementing Salesforce solutions tailored to the organization's needs.
Education and Expertise
Abhinav Kumar holds a Bachelor's degree in Electrical and Electronics Engineering from Rajiv Gandhi Prodyogiki Vishwavidyalaya, where he studied from 2003 to 2007. He also completed his 12th Board education at St Michael High Secondary School from 2000 to 2002. His educational background complements his expertise in Salesforce technologies, including Salesforce.com SFA, Force.com Apex Classes, and SOQL.
Skills in CRM and Business Processes
Abhinav Kumar possesses a comprehensive understanding of CRM business processes, including Partner Community, Lead Management, Account Management, and Opportunity Management. He is skilled in creating workflow diagrams to document both current and future business environments, which aids in project implementation and control monitoring processes related to quality assurance.