Agnese Penke
About Agnese Penke
Agnese Penke is a Customer Success Manager at Adobe, where she has worked since 2022 in the United Kingdom. She has a background in International Business and Management, with experience in customer success roles at various companies including ContentCal and Streamtime.
Work at Adobe
Agnese Penke has been serving as a Customer Success Manager at Adobe since 2022. In this role, she focuses on driving the integration of Frame.io within customer workflows across the EMEA region. Her responsibilities include enhancing customer adoption, ensuring value realization, and facilitating growth. She played a significant role in managing the transition of ContentCal customers to Adobe Express, emphasizing customer retention and managing churn figures.
Previous Experience in Customer Success
Prior to her current position at Adobe, Agnese Penke held multiple roles in customer success. She worked at ContentCal as a Customer Success Lead from 2020 to 2023, where she managed a team during the transition to a new product and department. She also served as a Customer Success Manager at ContentCal from 2020 to 2021. Earlier, she was a Customer Success Manager at Streamtime for six months in 2020 and played a key role in customer retention strategies.
Educational Background
Agnese Penke has a solid educational foundation in business management and marketing. She studied International Business and Management at Hanze, earning a Bachelor's Degree. Additionally, she obtained a Postgraduate Diploma in International Marketing Management from the University of the West of Scotland, where she also completed her Bachelor's Degree in Business Management.
Career Development and Roles
Agnese Penke has held various positions that contributed to her professional growth. She worked as an Account Manager at The Drum from 2017 to 2020, where she developed her account management skills. Earlier in her career, she served as a Business Development Executive and later as a Business Development Manager at Thrive (Networking) from 2014 to 2016. These roles provided her with a diverse skill set in business development and customer engagement.
Key Responsibilities and Achievements
In her various roles, Agnese Penke has been responsible for managing customer contracts and subscriptions, particularly during the sunsetting of ContentCal. She ensured a smooth closure of accounts by coordinating with internal Finance and Legal departments. Agnese also managed a team during the migration of ContentCal to Adobe Express, demonstrating her leadership and project management capabilities.