Alexandru Gheorghe
About Alexandru Gheorghe
Alexandru Gheorghe is a Senior Technical Support Engineer at Adobe, specializing in Premier Support for Adobe Campaign Products. He holds a Master of Engineering and a Bachelor of Engineering from the University POLITEHNICA of Bucharest and has extensive experience in technical support and engineering roles.
Work at Adobe
Alexandru Gheorghe has been employed at Adobe as a Senior Technical Support Engineer since 2021. His role focuses on providing Premier Support for Enterprise and Elite customers, specifically for Adobe Campaign Products. He engages in troubleshooting custom JavaScript and HTML code developed by customers and collaborates closely with the Tier3 Support Team and TechOps team. He utilizes various tools such as XML, WSDL, SoapUI, Postman, and JIRA to assist in his responsibilities.
Education and Expertise
Alexandru Gheorghe holds a Master of Engineering (MEng) in Engineering Graphics and Industrial Design from the University POLITEHNICA of Bucharest, which he completed from 2017 to 2019. Prior to that, he earned a Bachelor of Engineering (BE) in Mathematics and Computer Science Applied in Engineering from the same university, studying from 2013 to 2017. His educational background provides a strong foundation for his technical expertise in engineering and support roles.
Background
Before joining Adobe, Alexandru Gheorghe gained experience in various technical support and engineering roles. He worked at Finastra as a Technical Support Engineer and previously as an Associate Technical Support Engineer. His earlier roles include working as a Mechanical Design Engineer at SEGULA Technologies and a Maintenance Technician at Regenersis. He also served as a Production Supervisor at Bergenbier S.A. for a brief period.
Technical Skills and Tools
In his current role, Alexandru utilizes a range of technical tools and applications. He works with Adobe Campaign Classic V7, Adobe Campaign Classic V8, and Adobe Campaign Standard. His technical skills include writing technical specifications and documentation, as well as troubleshooting using tools such as JavaScript, OpenOffice, Apache, AWS, and Dynamics. His proficiency in these areas supports his effectiveness in providing technical support.