Antonio Apostolico
About Antonio Apostolico
Antonio Apostolico is a Senior Support Specialist and Team Lead at Adobe, with a background in computer programming and statistical science. He has held various roles in customer support and operations across multiple companies, including Squarespace and Frame.io, and has received recognition for his exceptional performance.
Current Role at Adobe
Antonio Apostolico serves as a Senior Support Specialist and Team Lead at Adobe. He has been in this position since 2021, working remotely. In his role, he focuses on providing high-level support and leadership within the customer operations team. His responsibilities include overseeing support processes and ensuring that team members meet performance standards.
Previous Experience at Squarespace
Prior to his current role, Antonio worked at Squarespace as a Customer Operations Senior Advisor and Podcast Producer from 2015 to 2018 in Dublin, Ireland. In this capacity, he contributed to customer support initiatives and was involved in podcast production, showcasing his ability to manage diverse tasks within a customer-focused environment.
Background in Video Production
Antonio's career includes significant experience in video production. He worked at CANALE DIECI S.R.L. as a Director, Video Editor, and Camera Operator from 2005 to 2012 in the Rome Area, Italy. This role involved overseeing video projects from conception to completion, highlighting his skills in visual storytelling and project management.
Education and Expertise
Antonio Apostolico studied at I.T.I.S. M. Faraday, where he focused on Computer Programming and Statistical Science, earning a High School Diploma from 1996 to 2001. His educational background provides a solid foundation in technical skills and analytical thinking, which are essential in his roles within customer support and operations.
Achievements and Contributions
Antonio has received recognition for his work, including the 'Spotlight' award for exceptional performance at his previous positions. He also developed a tool aimed at optimizing queue performance for advisors, which improved efficiency in customer support operations. Additionally, he serves as the Dublin point of contact for the Customer Operations Podcast Team, facilitating cross-team communication.