Bryony Wilson
About Bryony Wilson
Bryony Wilson serves as the Manager of Global Outlook and Insights within Adobe's Retention Strategy and Operations, a position she has held since 2018. With a career at Adobe spanning over two decades, she has also worked in various roles including contract renewals specialist and operations manager.
Work at Adobe
Bryony Wilson has been with Adobe since 2003, holding various roles that contribute to the company's operational efficiency. She currently serves as the Manager of Global Outlook and Insights within the Adobe Retention Strategy and Operations team since 2018. Prior to this role, she worked as a Manager in the Program Management Office for Recurring Revenue Operations starting in 2013. Her earlier positions at Adobe include a Contract Renewals Specialist from 2003 to 2007 and Operations Manager for Worldwide Customer Care from 2007 to 2013. Throughout her tenure, she has gained extensive experience in customer care and operational management.
Education and Expertise
Bryony Wilson earned her Master of Arts degree from Heriot-Watt University Malaysia, where she studied from 1999 to 2003. Her educational background provides a strong foundation for her roles in management and operations at Adobe. She also completed her secondary education at Haydon Bridge High School, attending from 1994 to 1999. This educational experience has contributed to her expertise in strategy and operations within the tech industry.
Background
Bryony Wilson is based in Edinburgh, United Kingdom. She has dedicated a significant portion of her career to Adobe, accumulating over 20 years of experience in various operational roles. Her journey at Adobe began in 2003, and she has since developed a comprehensive understanding of customer care and retention strategies. Her long-standing commitment to the company reflects her adaptability and expertise in the technology sector.
Career Progression
Bryony Wilson's career at Adobe showcases a clear trajectory of growth and increased responsibility. Starting as a Contract Renewals Specialist, she transitioned to an Operations Manager role, where she managed customer care operations for six years. Following this, she took on a managerial position in the Program Management Office, focusing on recurring revenue operations. Her current role as Manager of Global Outlook and Insights highlights her strategic involvement in Adobe's retention efforts, marking her as a key player in the company's operational success.