Carissa Thompson
About Carissa Thompson
Carissa Thompson is an Escalation Resolution Manager at Adobe, where she has worked since 2022. With a background in managing IT customer support and experience at eBay, she specializes in resolving critical incidents and mentoring support teams.
Work at Adobe
Carissa Thompson has been employed at Adobe as an Escalation Resolution Manager since 2022. In this role, she operates from Lehi, Utah, and is responsible for managing critical incidents and facilitating IT customer support. Her work involves addressing high-priority issues and ensuring effective resolution processes are in place.
Experience at eBay
Before joining Adobe, Carissa Thompson worked at eBay for 13 years, serving as the Tech Ops Bug Lead for North America. During her tenure, she managed communications regarding high-impact incidents and provided support for the resolution of website bugs. Her role contributed to enhancing the overall customer experience through effective incident management.
Education and Expertise
Carissa Thompson studied Management Information Systems at Salt Lake Community College from 2019 to 2022. She is currently in progress with her studies, which have equipped her with skills relevant to her roles in IT support and escalation management. Her educational background supports her expertise in handling technical operations.
Mentoring and Professional Development
In her professional capacity, Carissa Thompson has provided mentoring for advanced customer support escalation teams. Her contributions focus on enhancing the skills and knowledge of team members, thereby fostering their professional development and improving overall team performance.
Technical Contributions
Carissa Thompson has created, maintained, and modified test accounts to assist engineering teams in testing product fixes and enhancements. This technical contribution plays a significant role in ensuring that product updates are effective and meet quality standards.