Carolyn Frost
About Carolyn Frost
Carolyn Frost is a Technical Accounts Billing Support Specialist at Adobe, where she has worked for 18 years. Based in San Jose, California, she specializes in resolving complex billing issues and collaborates with various teams within the company.
Work at Adobe
Carolyn Frost has been employed at Adobe since 2006, serving as a Technical Accounts Billing Support Specialist. Over her 18 years in this role, she has developed expertise in addressing complex billing issues within Adobe's CRM and payment gateways. Her position requires collaboration with various teams, including Marketing, Sales, Technical, and Engineering, to troubleshoot and provide effective solutions for partners.
Education and Expertise
Carolyn Frost studied Marketing and Management at The Northern Sydney Institute - Tafe Nsw from 1996 to 1998. She also pursued a brief course in Tourism at the same institution in 1991. Her educational background supports her extensive experience in account management, particularly within Adobe's Business Catalyst team, where she has over 12 years of experience.
Background
Carolyn Frost attended Barrenjoey High School from 1984 to 1988. Her foundational education provided her with essential skills that contributed to her later studies in Marketing, Management, and Tourism. This background has informed her career trajectory and her role at Adobe.
Professional Experience
With over 12 years of experience in account management, Carolyn Frost has played a significant role in Adobe's Business Catalyst team. Her responsibilities include providing technical support for complex billing issues, which requires a deep understanding of Adobe's systems and processes. Her experience enables her to effectively assist partners and enhance their experience with Adobe's services.