Claudia Fleish
About Claudia Fleish
Claudia Fleish is a Customer Success Operations and Product Manager at Adobe, where she has worked since 2017. She has extensive experience in customer success and business systems analysis, having previously held roles at Exelon Generation - Constellation and Gainsight.
Current Role at Adobe
Claudia Fleish serves as the Customer Success Operations & Product Manager at Adobe since 2017. In this role, she has played a significant part in Adobe's largest digital transformation initiative by capturing business needs and translating them into functional requirements for Customer Success. She has led the Magento Customer Success Operations, where she designed scalable processes and recommended data-driven solutions to support a growing customer base. Additionally, she mapped Magento's Customer Lifecycle, focusing on stages, segmentation, risk framework, and client touchpoints to align with business priority goals.
Previous Experience at Exelon Generation - Constellation
Claudia Fleish held multiple roles at Exelon Generation - Constellation. She began as a Trade Floor Analyst from 2008 to 2009 in Kennett Square, Pennsylvania. Following this, she worked as an Inside Sales Representative from 2009 to 2011, also in Kennett Square. She then transitioned to the role of Business System Analyst - Sales, focusing on Salesforce.com from 2011 to 2012. Finally, she served as a Sr. Business Systems Analyst - Marketing Efficiency and Strategy from 2012 to 2013 in Baltimore, Maryland. Her diverse roles contributed to her expertise in business systems and sales strategies.
Experience in Customer Success Management
Prior to her current position at Adobe, Claudia Fleish worked at Gainsight as a Customer Success - Strategic Engagement Manager - PMO from 2016 to 2017 in the Greater Boston Area. In this capacity, she was responsible for managing customer success initiatives and ensuring effective engagement strategies. Additionally, she worked at MindStream Analytics as a Project Manager - PMO from 2013 to 2016, where she managed implementations of Salesforce.com, Jira, and Gainsight to enhance system integration and process automation.
Educational Background
Claudia Fleish completed her high school education at DelCampo International School, achieving a High School diploma and Bachillerato en Ciencias y Letras from 1989 to 2004. She then pursued higher education at Whitman College, where she studied Economics and earned a Bachelor of Science degree from 2004 to 2008. This educational background provided her with a solid foundation in economic principles and analytical skills.
Language Proficiency
Claudia Fleish is fluent in both English and Spanish. This bilingual proficiency enhances her ability to communicate and collaborate effectively in diverse team environments, allowing her to engage with a broader range of clients and colleagues in her professional roles.