David Kaplan
About David Kaplan
David Kaplan is a Senior User Insight Analyst at Frame.io, currently working at Adobe since 2022. He has extensive experience in customer success roles and a background in sociology and music from Hofstra University.
Work at Adobe
David Kaplan currently holds the position of Senior User Insight Analyst at Adobe, specifically within the Frame.io team, since 2022. His role involves providing detailed customer context to the user insights team, which aids in informing product development and business impact considerations. Prior to this, he served as a Strategic Customer Success Manager at Adobe for nine months in 2021, where he worked closely with Frame.io's top enterprise customers.
Experience at Frame.io
David Kaplan has extensive experience at Frame.io, having worked in various capacities over a span of four years. He began as a Customer Success Manager in 2020, transitioned to Senior Customer Success Manager in 2021, and later took on the role of Account Director from 2018 to 2020. His work involved direct engagement with enterprise customers, which provided him with valuable insights into customer needs and product usage.
Previous Roles and Experience
Before his tenure at Frame.io and Adobe, David Kaplan held several positions in the tech and creative industries. He worked at Handshake as a Customer Technical Specialist and later as a Presales Solutions Consultant. His earlier career included roles at Apple as a Creative, and at Direct Narrative as a Post Production Editor. He also gained experience in video editing and music instruction through various positions in the Greater New York City Area.
Education and Expertise
David Kaplan earned a Bachelor of Arts (B.A.) in Sociology and Music from Hofstra University, studying from 2006 to 2008. He also holds an Associate of Arts and Sciences (A.A.S.) in Business Management and Audio Recording Technology from Five Towns College, completed from 2004 to 2006. His educational background complements his hands-on approach and passion for adopting new technologies, which he actively shares with peers.
Entrepreneurial Ventures
In addition to his roles in established companies, David Kaplan is the founder of DAKADIGIC, a venture he started in 2019. This position allows him to leverage his extensive experience in customer success and technology to drive innovation and provide solutions in the digital space.