Elise Mackelprang
About Elise Mackelprang
Elise Mackelprang is a Technical Account Manager at Adobe, where she provides strategic guidance and technical expertise to enterprise customers. She has a background in product specialization and customer support, with previous roles at Qualtrics and CaduRx.
Current Role at Adobe
Elise Mackelprang currently serves as a Technical Account Manager at Adobe, a position she has held since 2022. In this role, she acts as a strategic thought partner for Adobe's highest visibility enterprise customers across various industries, including Telecommunication, Finance, and Healthcare. She works closely with Customer Success Managers, Project Managers, and Engineers to enhance customer program adoption and drive business growth. Her responsibilities include providing technical expertise, configuration services, and strategic guidance to ensure an exceptional customer experience with the Adobe Experience Cloud platform.
Previous Experience at Qualtrics
Before joining Adobe, Elise Mackelprang worked at Qualtrics in two capacities. She served as a Product Specialist from 2020 to 2021 for 11 months, followed by a role as a Technical Account Manager from 2021 to 2022 for 9 months. During her time at Qualtrics, she focused on enhancing customer engagement and product utilization, contributing to the overall success of customer programs.
Background in Medical Coding
Elise began her career as a Medical Coder at CaduRx, where she worked from 2016 to 2018 for 2 years. This role provided her with foundational skills in coding and healthcare processes, which she later applied in her subsequent positions within technology and customer success.
Education and Expertise
Elise Mackelprang earned a Bachelor of Science in Information Technology from the University of Utah, graduating Magna Cum Laude in 2020. She also completed a Certificate in Entrepreneurship/Entrepreneurial Studies during her time at the university. Her educational background equips her with a strong technical foundation and an understanding of business principles, which she applies in her current role at Adobe.
Internship Experience at Happify Health
In 2018, Elise Mackelprang gained experience as a Competitive Analyst Intern at Happify Health in Seoul, South Korea. This internship lasted for one month and allowed her to develop analytical skills and gain insights into the competitive landscape of health technology.