Eva Marie Shoemaker
About Eva Marie Shoemaker
Eva Marie Shoemaker is a Social & Engagement Specialist at Adobe, where she has worked since 2021. She has previous experience in various roles at TikTok, Wag Labs Inc., and other companies, focusing on social media support and engagement.
Current Role at Adobe
Eva Marie Shoemaker serves as a Social & Engagement Specialist at Adobe, a position she has held since 2021. In this role, she is responsible for reporting on social trends related to Adobe's products. She drafts, schedules, and manages weekly Evergreen content for Adobe's public Twitter feed. Additionally, she monitors brand keywords, executive escalations, and social influencers to identify support opportunities. Shoemaker also strategizes standard operating procedures for newer social support platforms within the company.
Previous Experience at TikTok
Shoemaker worked at TikTok in various capacities from 2020 to 2021. She began as a User Experience Specialist for four months in 2020, where she contributed to enhancing user interactions. Following this role, she served as a Social Media Support Associate for one year, and briefly as a Social Media Support Senior Associate for one month in 2021. Her work focused on providing support and improving user engagement on the platform.
Background in Customer Service and Operations
Prior to her roles at TikTok and Adobe, Shoemaker gained experience in customer service and operations. She worked at Wag Labs Inc. as a Fraud Analyst for 11 months and as a Customer Service Assistant Manager for one year. Additionally, she served as an Operations Specialist at HeyTutor for three months in 2019. Her background includes managing customer interactions and developing operational strategies.
Freelance Work and Early Career
Before joining TikTok, Shoemaker was self-employed as an Audio Transcriber from 2019 to 2020 for ten months. This role involved transcribing audio content, showcasing her skills in detail-oriented tasks. Earlier in her career, she worked as a Courier for Postmates Inc. for 11 months from 2015 to 2016, which provided her with experience in logistics and customer service.