Gisele Fleming
About Gisele Fleming
Gisele Fleming is a Senior Customer Success Manager at Adobe, with extensive experience in customer relationship management and digital transformation. She has held various roles in sales, project management, and customer success across multiple companies, including American Airlines, VTEX, and EF Education.
Work at Adobe
Gisele Fleming currently serves as a Senior Customer Success Manager at Adobe, a position she has held since 2024. Prior to this role, she worked as a Customer Success Manager for the Latin American region from 2018 to 2024. In these roles, she has focused on enhancing customer relationships and ensuring successful implementation of Adobe's solutions.
Previous Experience in Customer Success and Sales
Before her tenure at Adobe, Gisele held various positions that contributed to her expertise in customer success and sales. She worked as a Senior Sales Executive at VTEX from 2011 to 2013 and as a Sales Executive at the same company from 2010 to 2011. Additionally, she served as a Product Sales Coordinator at EF Education from 2002 to 2007 and as Partnerships Manager at Moip by PagSeguro from 2016 to 2018.
Education and Expertise
Gisele holds a Bachelor’s Degree in Tourism and Travel Services Management from Universidade Bandeirante de São Paulo, completed in 2001. She has also pursued further education, including a Post-graduation in Communication Management in Digital Media from Senac São Paulo and an Extension Course in E-commerce Management. Additionally, she studied Digital Transformation at MIT Professional Education from 2020 to 2021.
Background in Project Management and Operations
Gisele has a background in operational project management, having worked as an Operational Project Management Coordinator at Alberto Couto & Associados from 2007 to 2009. Her experience also includes proficiency in back office and order management software, which highlights her capability in managing and optimizing business operations.
Skills in Digital Payments and CRM
Gisele possesses skills in digital payments, reflecting her understanding of modern transaction technologies. Additionally, she has expertise in CRM implementation and adoption, which is essential for enhancing customer relationship management strategies across various sectors.