Harpreet Singh
About Harpreet Singh
Harpreet Singh is an experienced Account Manager currently working at Adobe. He has a strong background in customer success and has worked with notable companies such as WizIQ, Dell, and JungleWorks, where he developed expertise in upsell and cross-sell strategies.
Work at Adobe
Harpreet Singh currently holds the position of Account Manager at Adobe, a role he has occupied since 2023. His responsibilities include managing client accounts and ensuring customer satisfaction. His work is conducted remotely from India, allowing him to engage with clients effectively while leveraging Adobe's suite of products and services.
Previous Experience at WizIQ
Harpreet Singh worked at WizIQ as an Enterprise Customer Success Account Manager from 2014 to 2018. During his four years in Mohali, he focused on enhancing customer success and satisfaction. His role involved supporting enterprise clients and ensuring their needs were met effectively.
Experience at Dell
Before his tenure at WizIQ, Harpreet Singh was employed at Dell from 2010 to 2014 as a Customer Service representative. Over four years, he developed skills in customer interaction and support, contributing to the overall customer experience at Dell.
Role at JungleWorks
From 2018 to 2023, Harpreet Singh served as the Manager of Customer Success at JungleWorks in the Chandīgarh Area, India. In this five-year role, he was responsible for overseeing customer success initiatives and ensuring high levels of client satisfaction.
Expertise in Customer Success Strategies
Harpreet Singh possesses strong expertise in upsell and cross-sell strategies, which have contributed to increased customer satisfaction and retention rates. He has a comprehensive understanding of the customer lifecycle, particularly within the Software as a Service (SaaS) industry, from acquisition to retention.