Ionut Baciu
About Ionut Baciu
Ionut Baciu is a Technical Support Engineer at Adobe, where he has worked since 2021. He has a diverse background in customer support and technical roles, including previous positions at Oracle and Mercedes-Benz Romania.
Current Role at Adobe
Ionut Baciu has been employed at Adobe as a Technical Support Engineer since 2021. In this role, he provides technical assistance and support to customers, ensuring their needs are met effectively. He acts as a customer advocate, representing customer requirements to internal product teams. His responsibilities include resolving complex product issues and contributing to the development of product content, such as knowledge base articles and whitepapers.
Previous Experience at Oracle
Before joining Adobe, Ionut Baciu worked at Oracle in various capacities. He served as a Customer Service Analyst in 1st Level Support from 2015 to 2016 and then transitioned to 2nd Level Support from 2016 to 2019. Following this, he took on the role of Team Leader in Customer Support from 2019 to 2021. His experience at Oracle involved managing customer inquiries, providing support, and leading a team to enhance service delivery.
Experience at Mercedes-Benz Romania
Ionut Baciu's career includes a brief tenure at Mercedes-Benz Romania, where he worked as an Assistant Manager for two months in 2007. He also served as a Technical Translator from 2007 to 2015. In these roles, he contributed to operational management and facilitated communication through translation services, enhancing the company's internal and external interactions.
Educational Background
Ionut Baciu studied at Universitatea „Valahia” din Târgoviște, where he pursued Higher Studies in Economy and Public Administration from 2000 to 2003. He continued his education at the same university, focusing on Marketing from 2003 to 2006, also achieving Higher Studies. This educational background provides him with a solid foundation in both economic principles and marketing strategies.