James Laughlin
About James Laughlin
James Laughlin is a Customer Success Engineer with extensive experience in technical consulting and service delivery. He has worked for notable companies such as Adobe, Sprinklr, and Xerox, and holds an MBA from The University of Kansas.
Current Role as Customer Success Engineer
James Laughlin currently serves as a Customer Success Engineer at Adobe, a position he has held since 2020. He operates in the Austin, Texas area and has accumulated four years of experience in this role. His responsibilities include ensuring customer satisfaction and facilitating the successful implementation of Adobe's solutions.
Previous Experience at Adobe
Before his current role, James worked at Adobe as a Senior Technical Consultant from 2019 to 2020. During this one-year tenure in the Austin, Texas area, he focused on providing technical support and consulting services to enhance customer engagement with Adobe products.
Professional Background in Technical Consulting
James has a robust background in technical consulting, having held various positions in this field. He worked at Sprinklr as a Senior Technical Consultant for seven months in 2015 and later as a Senior Service Delivery Manager from 2016 to 2017. His experience also includes a two-year role at Demand Media as a Senior Technical Consultant from 2013 to 2015.
Educational Qualifications
James Laughlin has pursued higher education in business and economics. He studied at Wichita State University, where he earned a Bachelor of Arts in Economics. He is currently enrolled at The University of Kansas, working towards a Master of Business Administration (MBA) from 2023 to 2025.
Skills and Expertise
James possesses a diverse skill set that includes sales, marketing, product management, SEO, social media strategy, team management, coaching, and mentoring. These skills are particularly beneficial for small and medium-sized businesses, enabling him to design and implement effective strategies.