Jason Shriver
About Jason Shriver
Jason Shriver serves as a Senior Customer Success Manager at Adobe, where he has worked since 2023. He has extensive experience in customer success roles across various companies, including Updater, Gainsight, and Magnetic, and holds an MBA from the University of Michigan.
Work at Adobe
Jason Shriver has been serving as a Senior Customer Success Manager at Adobe since 2023. In this role, he focuses on enhancing customer satisfaction and aligning technology solutions with business needs. His experience in customer success management allows him to effectively support clients in maximizing the value of Adobe's offerings.
Previous Experience in Customer Success Management
Before joining Adobe, Jason Shriver held several key positions in customer success management. He was the Director of Client Success at Updater from 2021 to 2023. Prior to that, he served as a Senior Consultant at Gainsight for one year, and as the Vice President of Client Success at MyBuys for six years. He also worked as the Senior Vice President of Client Success at Magnetic from 2015 to 2018 and as Customer Success Director at WorkBoard Inc. from 2019 to 2021.
Education and Expertise
Jason Shriver earned his MBA from the University of Michigan - Stephen M. Ross School of Business, where he studied from 2001 to 2006. He also holds a Bachelor of Science degree in Business Administration with a focus on Mass Communications and Mathematics from Morningside University, completed from 1992 to 1996. His educational background supports his expertise in developing and implementing SaaS solutions, particularly in Property Technology.
Background in Marketing and Analysis
Jason Shriver has a diverse background that includes significant roles in marketing and analysis. He worked at Borders in various capacities, including Manager of Marketing Analysis and Director of Loyalty Marketing, from 1998 to 2009. His experience in these roles contributed to his skills in strategic planning and process analysis, enhancing operational efficiency and client outcomes.
Skills in Customer Relationship Management
Jason Shriver possesses strong skills in customer relationship management, particularly with platforms such as Salesforce.com and Gainsight. His expertise includes aligning technology with business needs to improve customer success and satisfaction. He has a proven track record of managing large-scale projects and facilitating important deals through collaboration with cross-functional teams.