Jeanine Fama
About Jeanine Fama
Jeanine Fama is a Senior Customer Success Manager in Digital Media at Adobe, with extensive experience in customer success roles across various companies including Microsoft and Oracle. She holds a Master of Business Management from Saint Elizabeth University and has worked in the financial services sector at HSBC.
Current Role at Adobe
Jeanine Fama currently serves as a Senior Customer Success Manager in the Digital Media division at Adobe. She has been in this role since 2024, contributing her expertise in customer success management to enhance client relationships and drive product adoption.
Previous Experience at Oracle
Before joining Adobe, Jeanine worked at Oracle as a Principal Customer Success Manager for Strategic Accounts from 2015 to 2017. In this position, she focused on ensuring customer satisfaction and success for key strategic clients.
Career at Microsoft
Jeanine spent six years at Microsoft, where she held the position of Global Customer Success Manager for Enterprise Accounts from 2017 to 2023. Her role involved managing enterprise-level customer relationships and ensuring successful implementation of Microsoft solutions.
Educational Background
Jeanine Fama earned a Master of Business Management from Saint Elizabeth University, completing her studies from 2003 to 2005. She also holds a Bachelor of Arts degree from Kean University, which she obtained between 1998 and 2000.
Early Career at HSBC
Jeanine's early career included multiple roles at HSBC. She worked as a Portfolio Administrator in Taxpayer Financial Services from 2003 to 2007, and later held positions as AVP, Senior Relationship Manager in the HSBC Insurance Group from 2008 to 2012, and AVP, Quality & Control Specialist / Relationship Manager from 2007 to 2008.