Jeff Ferrell
About Jeff Ferrell
Jeff Ferrell is an Escalation Resolution Manager at Adobe, where he has worked since 2022 in Portland, Oregon. He specializes in process improvement using data-driven methods and has a background in both the tech and wine industries.
Work at Adobe
Jeff Ferrell has been serving as an Escalation Resolution Manager at Adobe since 2022. In this role, he focuses on resolving customer escalations and ensuring high-quality support for users of Adobe's products. His previous experience at Adobe includes a four-year tenure as an Escalation Resolution Manager for Marketo Engage, where he developed skills in project management and customer relations. His work is based in Portland, Oregon, contributing to Adobe's commitment to customer satisfaction.
Education and Expertise
Jeff Ferrell earned a Bachelor's degree from the University of Kansas, where he studied from 1996 to 2000. His educational background provides a foundation for his expertise in process improvement and data-driven methodologies. He specializes in building and refining processes, which enhances his effectiveness in technical support and escalation management roles.
Background in Technology and Wine Industry
Jeff transitioned from a career in the wine industry to the tech sector, beginning his journey in technology at Adobe - Marketo Engage in May 2018. Prior to this transition, he managed operations at Owen Roe Winery, where he advanced from a seasonal harvest intern to Vice President of Operations over a decade. This diverse background has equipped him with unique skills applicable to both industries.
Previous Work Experience
Before joining Adobe, Jeff Ferrell worked as a Technical Support Engineer at Marketo from 2018 to 2019. He also spent eight months at The Tech Academy as a Software Development Student in 2017. His varied roles in technical support and software development have contributed to his ability to convey technical information effectively to diverse stakeholders.
Skills in Project Management and Communication
Jeff demonstrates strong project management capabilities and creative thinking in his current role. He possesses high-level interpersonal skills that aid in resolving customer escalations. His ability to rapidly understand and communicate technical information is a key asset in his work, allowing him to engage effectively with both technical and non-technical stakeholders.