Jeffrey Brown
About Jeffrey Brown
Jeffrey Brown serves as the Global Account Director at Adobe, a position he has held since 2022. With extensive experience in digital marketing and customer success, he has worked in various roles at Adobe and other organizations over the past two decades.
Work at Adobe
Jeffrey Brown has been serving as the Global Account Director at Adobe since 2022, working remotely from Boston, Massachusetts. In this role, he manages pre and post sales experiences, customer success, support, and services within one of Adobe's key strategic partnership accounts. His focus is on driving growth, value realization, and ensuring high customer satisfaction for clients' investments. Prior to his current position, he held several roles at Adobe, including Senior Account Director for Strategic Retail Accounts from 2020 to 2022, and Professional Services Account Executive from 2018 to 2020.
Education and Expertise
Jeffrey Brown holds a Bachelor’s degree in History from Syracuse University, where he studied from 1987 to 1991. He also earned an MBA in Business, Management, Marketing, and Related Support Services from Suffolk University - Sawyer Business School, completing his studies from 1997 to 2000. His expertise lies in digital marketing and media, emphasizing its significance in driving customer success and shaping corporate strategies in the digital landscape.
Background
Before joining Adobe, Jeffrey Brown accumulated extensive experience in various roles across different organizations. He worked at Forrester Research, Inc. as a Principal Advisor for eight years from 2007 to 2015. His earlier positions include Senior Customer Success Manager at Adobe from 2015 to 2018, and Senior Client Services Officer at State Street Global Advisors for one year in 2006 to 2007. He also held roles at NetGenesis and Qumas, contributing to his diverse professional background.
Achievements
Throughout his career, Jeffrey Brown has demonstrated a commitment to enhancing customer success and satisfaction. His roles at Adobe have involved managing critical accounts and driving strategic initiatives that align with client goals. His experience at Forrester Research, Inc. as a Principal Advisor further solidified his understanding of market dynamics and customer needs, allowing him to effectively contribute to the success of the organizations he has been part of.