Jesse Durkin
About Jesse Durkin
Jesse Durkin is a Senior Manager of Technical Support at Adobe, specializing in AEM. With extensive experience in customer support and success, he has held leadership roles at notable companies such as Roku Inc. and Yahoo! over a career spanning more than two decades.
Current Role at Adobe
Jesse Durkin serves as the Senior Manager of Technical Support for Adobe Experience Manager (AEM) since 2021. In this role, he focuses on enhancing customer support and ensuring high levels of customer satisfaction. His leadership emphasizes strategic planning and execution, aiming to optimize team performance and individual contributions within the technical support framework.
Previous Experience at Roku Inc.
Before joining Adobe, Jesse held the position of Director of Partner Support at Roku Inc. from 2018 to 2019. During his tenure in Los Gatos, California, he was responsible for managing partner relationships and ensuring effective support strategies were in place to meet partner needs.
Career at Yahoo!
Jesse Durkin had a lengthy career at Yahoo!, where he worked from 1998 to 2018. His roles included Senior Ad-Ops Specialist, Content Marketing Manager for Yahoo Autos, and ultimately Director of Partner Support & Success. Over these 11 years, he developed expertise in customer support and success, focusing on team dynamics and strategic execution.
Education and Expertise
Jesse earned a Bachelor of Business Administration (BBA) with a focus on Marketing and Finance from the University of Arizona. His educational background supports his professional roles in customer support and strategic planning, equipping him with the necessary skills to lead teams effectively.
Leadership Skills and Focus
Jesse is recognized for his leadership skills in high-pressure environments where customer satisfaction is paramount. He is passionate about team leadership and personal development, with a strong emphasis on achieving collective success through understanding team dynamics and leveraging individual strengths.