Joanne K.
About Joanne K.
Joanne K. is a Senior Customer Success Manager at Adobe, with a background in Communication and Media Studies and a Master of Fine Arts from Yonsei University. She has extensive experience in customer success and application specialization, having worked in various roles across multiple companies in South Korea and the United Kingdom.
Work at Adobe
Joanne K. has been employed at Adobe since 2015, initially serving as a Customer Success Manager until 2022. In this role, she focused on enhancing customer satisfaction and ensuring successful product adoption. In 2022, she was promoted to Senior Customer Success Manager, where she continues to leverage her expertise to support clients in achieving their goals with Adobe products. Her tenure at Adobe spans over seven years, during which she has contributed significantly to customer engagement strategies.
Education and Expertise
Joanne K. holds a Master of Fine Arts (MFA) in Communication and Media Studies from Yonsei University. She also earned a Bachelor's degree in Art/Art Studies from Hongik University. Her educational background provides her with a strong foundation in media and communication, which complements her professional roles in customer success and application specialization within the tech industry.
Background
Joanne K. began her career in Seoul, Korea, working at Quantel as a Pre-Sales Application Specialist from 2001 to 2006. She then advanced to the role of Senior Product Specialist at Quantel, where she worked until 2012. Following her time at Quantel, she joined Snell Advanced Media as a Senior Application Specialist in the United Kingdom from 2013 to 2015. Her diverse experience in various roles has equipped her with a comprehensive understanding of customer needs and product functionalities.
Previous Positions
Before her current role at Adobe, Joanne K. served as an Instructor at Korea National University of Arts for 11 months in 2008. This position allowed her to share her knowledge and expertise in the arts with students. Her varied career path includes significant roles in both educational and technical environments, contributing to her well-rounded skill set in customer success and application management.