Kanwar Sodhi
About Kanwar Sodhi
Kanwar Sodhi is a Customer Success Manager at Adobe, recognized for his achievements in enhancing customer satisfaction and driving revenue growth. He holds a Master’s Degree in Industrial and Organizational Psychology and has extensive experience in sales and customer success roles across various organizations.
Current Role at Adobe
Kanwar Sodhi serves as a Customer Success Manager at Adobe since 2022. In this role, he focuses on enhancing customer satisfaction and retention. He actively engages with clients to understand their challenges and pain points, which has led to successful churn mitigation. His efforts in this position have been recognized through multiple accolades, including the Corporate Fast Award and the Mountain Mover Award.
Previous Experience in Customer Success
Before joining Adobe, Kanwar Sodhi worked as a Customer Success Manager at Better from 2021 to 2022. During his tenure, he received consecutive RNR wins for his commitment to improving processes and reducing turnaround times. His previous role at WhiteHat Jr as a Sales Manager from 2020 to 2021 involved remote work where he utilized sales strategies to drive performance.
Educational Background
Kanwar Sodhi holds a Master of Business Administration (MBA) in Marketing from LM Thapar School of Management, which he completed from 2017 to 2019. He also earned a Master’s Degree in Industrial and Organizational Psychology from DAV College, Chandigarh, between 2014 and 2016. Additionally, he obtained a Bachelor’s Degree in Business/Managerial Economics from Goswami Ganesh Dutta SD College from 2011 to 2014.
Work Experience at IDFC FIRST Bank
Kanwar Sodhi worked as a Deputy Sales Manager at IDFC FIRST Bank from 2019 to 2020 in Chandigarh, India. In this position, he contributed to the bank's sales efforts and client engagement strategies. His experience in the banking sector provided him with valuable insights into customer relationship management.
Internship at Vrije Universiteit Amsterdam
In 2018, Kanwar Sodhi completed a Research Assistant Internship at Vrije Universiteit Amsterdam for one month. This experience allowed him to gain exposure to research methodologies and academic environments, contributing to his professional development.