Karim Michael Hambach
About Karim Michael Hambach
Karim Michael Hambach is a Senior Customer Success Orchestrator and Corporate Video Maker at Adobe, where he has worked since 2015 in Amsterdam. He has a background in customer success and project management, with previous roles at Oracle and TomTom International BV.
Work at Adobe
Karim Michael Hambach has been employed at Adobe since 2015, serving as a Senior Customer Success Orchestrator and Corporate Video Maker. Based in Amsterdam, he focuses on enhancing customer knowledge and success through the effective use of Adobe Solutions across the Experience, Creative, and Document Clouds. He has initiated and led multiple regional projects aimed at improving internal processes to facilitate faster customer onboarding. Additionally, he produces Customer Success Stories and interviews, as well as internal and external event videos through the CSM TV Channel, utilizing Adobe Creative Cloud solutions.
Previous Experience at Oracle
Prior to joining Adobe, Hambach worked at Oracle from 2012 to 2015. He held the position of Technical Consultancy Manager for Oracle CX in the Utrecht Area, Netherlands. He also served as a Senior Customer Success Manager for Oracle Service Cloud for a brief period in 2015. His roles at Oracle involved managing customer success initiatives and providing technical consultancy to enhance customer experiences.
Career at TomTom International BV
Karim Michael Hambach's career includes a significant tenure at TomTom International BV in Amsterdam. He worked there as a Manager of Telephony and CX/CRM Applications Team for four months in 2011. Prior to this role, he served as a Technical Project Manager and Senior CRM Systems Administrator from 2004 to 2011, contributing to the management of customer relationship management systems and technical project oversight.
Education and Training
Hambach has pursued various educational opportunities to enhance his skills in project management and business administration. He studied Project Management Essentials at ATOS and completed courses in Management at Brain Studio International. Additionally, he participated in Executive Influencing Training at 2WIN in 2019. His educational background also includes studies in Arts, Sports, French, and German at the French-German Gymnasium Wagenburg in Stuttgart, Germany.
Drone Pilot Certification
In 2019, Karim Michael Hambach achieved his Part 107 Commercial Drone Pilot License, demonstrating his commitment to expanding his skill set. This certification allows him to operate drones commercially, which may complement his work in video production and customer success initiatives.