Kaushik Sen Sharma
About Kaushik Sen Sharma
Kaushik Sen Sharma is a Retention Strategy Analyst at Adobe, where he has worked since 2021. He has a diverse background in business intelligence and data analysis, with previous roles at companies such as EXL and DXC Technology.
Current Role as Retention Strategy Analyst
Kaushik Sen Sharma currently serves as a Retention Strategy Analyst at Adobe, a position he has held since 2021. In this role, he focuses on developing strategies to enhance customer retention and engagement. His experience in customer success management and data analysis supports his ability to create effective retention strategies.
Previous Experience at Adobe
Prior to his current role, Kaushik worked at Adobe as a Retention Specialist from 2017 to 2019. In this capacity, he contributed to initiatives aimed at improving customer satisfaction and retention rates. He also served as a CSM Ops Analyst from 2019 to 2021, where he was involved in operational processes to support customer success.
Professional Background in Business Intelligence
Kaushik has a diverse professional background in business intelligence and analytics. He worked at EXL as a Senior Associate in Business Intelligence from 2014 to 2016 and as a Senior Associate in Management Information Systems from 2006 to 2010. His experience includes roles at DXC Technology and Genpact Headstrong Capital Markets, where he focused on resource management and project oversight.
Educational Qualifications
Kaushik holds multiple degrees and certifications. He earned a Post Graduate Diploma in Applied Statistics from Indira Gandhi National Open University from 2018 to 2020. He also completed an MBA in Finance from Sikkim Manipal University from 2009 to 2011. His academic background is further supported by a Bachelor of Commerce from Delhi University and a Master of Commerce from Annamalai University.
Certifications and Technical Skills
Kaushik is certified as an Agile Scrum Master, demonstrating his proficiency in agile project management. He is also a Microsoft Certified Data Analyst and has achieved DA-100 certification in Power BI, showcasing his expertise in data visualization. His technical skills include advanced proficiency in Visual Basic for Applications (VBA), Advanced Excel, and SQL Database management.