Killian Kelly
About Killian Kelly
Killian Kelly is a Premier Technical Support Engineer at Adobe, with extensive experience in technical support and customer service roles across various companies in Ireland and Australia. He holds a BSc in Nautical Science and a Bachelor's Degree in Information Technology, and he aims to advance into a managerial position within the ICT sector.
Work at Adobe
Killian Kelly has been employed at Adobe as a Premier Technical Support Engineer since 2019. In this role, he focuses on providing high-level technical support to clients, utilizing his expertise to resolve complex issues efficiently. His tenure at Adobe spans five years, during which he has contributed to enhancing customer satisfaction and support processes in County Dublin, Ireland.
Technical Support Experience
Prior to his current position at Adobe, Killian Kelly worked as a Technical Support Engineer at Tenable Network Security from 2016. His experience in technical support extends back to 2015 when he briefly served as an Installation Engineer and Technical Support at ICT Services Ltd. His roles have consistently involved resolving technical issues and delivering quality customer service.
Education and Expertise
Killian Kelly holds a Bachelor’s Degree in Information Technology from Dublin Institute of Technology, which he completed from 2011 to 2015. He also studied at the National Maritime College of Ireland, earning a BSc in Nautical Science from 2002 to 2006. Additionally, he has a background in Science (Chemistry) from Athlone Institute of Technology. His educational qualifications support his analytical skills and ability to work with data.
Background in Customer Service
Killian Kelly has a diverse background in customer service, having worked as a Customer Service Advisor at Sky from 2013 to 2014. His experience in customer-facing roles has equipped him with strong communication skills and a focus on resolving customer issues effectively. He has also held positions in various sectors, including maritime security and water sports management.
Career Aspirations
Killian Kelly aspires to advance into a managerial role within the ICT sector. His extensive experience in technical support and customer service, combined with his strong analytical skills and work ethic, positions him well for future leadership opportunities in the industry.