Kristen Toole
About Kristen Toole
Kristen Toole serves as the Manager of Content Experiences & Innovation at Adobe, where she has worked since 2016. With over fifteen years of experience in technical documentation, she specializes in DITA authoring and advocates for innovative content strategies.
Work at Adobe
Kristen Toole has served as the Manager of Content Experiences & Innovation at Adobe since 2016. In this role, she manages a global team of visual content communicators and experience designers. Toole contributes to the content strategy for run-the-business releases, ensuring that documentation meets the needs of users. She sets the strategy for visual and experience design within Adobe's HelpX content ecosystem. Her work emphasizes the importance of innovation and the use of modern tools and methodologies to deliver timely content to customers.
Previous Experience
Before joining Adobe, Kristen Toole held several positions in the technology sector. She worked at GE Digital as a Senior Information Architect from 2014 to 2016. Prior to that, she was employed at Cisco Systems in various roles, including Software Documentation Lead for Nexus 3000 and 5000, Data Center Group Documentation Manager, and Senior Technical Writer. Her experience spans over fifteen years in technical documentation, focusing on cloud, networking, virtualization, and server software audiences.
Education and Expertise
Kristen Toole earned a Bachelor of Arts degree in English from San Jose State University. She is an expert in DITA authoring and specializes in topic-based writing, writing for mobile publication, and writing within an Agile environment. Toole is knowledgeable in XPATH, XSLT, XLST-FO, and CSS, which enhances her ability to manage documentation and content effectively.
Leadership and Collaboration
Toole believes in empowering writers to be bold and collaborative on a global scale. She has a proven ability to manage distributed teams, ensuring the delivery of high-quality documentation and context-sensitive help on schedule. Her advocacy for innovative content strategies promotes usability and reduces support costs, demonstrating her commitment to enhancing the user experience.
Content Strategy and Innovation
At Adobe, Kristen Toole implements information architecture and taxonomy improvements to classify content effectively. Her initiatives drive syndication, improve search capabilities, and power chatbots, contributing to a more efficient content ecosystem. Toole's focus on innovation ensures that the latest tools and methodologies are utilized to meet the evolving needs of customers.