Louise Hopkins
About Louise Hopkins
Louise Hopkins is a Senior Customer Success Manager in Education at Adobe, where she has worked since 2021. She has extensive experience in customer success and training management, having held various roles at Adobe and HSBC over the past two decades.
Current Role at Adobe
Louise Hopkins currently serves as a Senior Customer Success Manager in the Education sector at Adobe. She has held this position since 2021, contributing to the company's efforts in enhancing customer satisfaction and success within educational contexts. Her role involves leveraging her extensive experience in customer engagement and support to ensure clients achieve their desired outcomes with Adobe's products and services.
Previous Experience at Adobe
Louise Hopkins has a significant history with Adobe, having worked in various roles from 2007 to 2021. She began as a Regional Training Specialist for two years in Edinburgh, followed by positions as Senior Curriculum Design Lead, Learning Strategist/Instructional Design, and Role Excellence Manager. Her tenure at Adobe reflects her growth in the organization and her commitment to improving customer success and educational initiatives.
Experience at HSBC
Before her extensive career at Adobe, Louise Hopkins worked at HSBC in multiple capacities from 2000 to 2007. Her roles included Customer Service Representative, Team Leader, Customer Services Trainer, and Project Manager. This diverse experience at HSBC provided her with a solid foundation in customer service, training, and project management, which she has applied in her subsequent roles.
Education and Expertise
Louise Hopkins studied at Linlithgow Academy, which laid the groundwork for her professional journey. She possesses expertise in Curriculum Design and Training Management, essential skills that support her effectiveness in the education sector. Additionally, her background in Delivery enhances her collaborative approach to achieving common goals.
Skills in Program and Account Management
Louise Hopkins has developed strong skills in Program Management and Account Management throughout her career. These skills enable her to build and maintain robust client relationships, ensuring that customer needs are met effectively. Her ability to manage programs and accounts contributes to her success in her current role at Adobe.