Michele Andrade Costa
About Michele Andrade Costa
Michele Andrade Costa is a Customer Success Account Manager at Adobe, where she has worked since 2020, focusing on enhancing customer retention and maximizing the use of Adobe solutions. She has a diverse background in sales and account management, with previous roles at Neobpo, Eadbox, and WBA Software.
Current Role at Adobe
Michele Andrade Costa serves as a Customer Success Account Manager at Adobe, a position she has held since 2020. Based in São Paulo, Brasil, she focuses on enhancing customer success and retention by developing action plans aimed at improving the customer journey. Michele collaborates with partners to maximize client utilization of Adobe solutions, specifically leveraging Adobe Document Cloud solutions such as Adobe Sign and Acrobat.
Previous Experience at Adobe
Prior to her current role, Michele worked at Adobe in various capacities. She served as a National Business Development Manager for seven months in 2020, where she contributed to business growth strategies. Earlier, in 2012, she held the position of Marketing Analyst for two months, gaining valuable insights into marketing operations within the company.
Professional Background
Michele has a diverse professional background with experience in various roles. She worked as an Instructor at Neobpo for one month in 2018 and held positions such as Account Manager at Eadbox from 2014 to 2015, and Sales Coordinator at WBA Software from 2019 to 2020. Additionally, she served as a Commercial Analyst at Editora Banas in 2011 and as an Account Manager at HandHelp Soluções e Informática from 2017 to 2018.
Education and Specializations
Michele studied at Universidade Paulista, where she completed an MBA in Sales Management from 2014 to 2015, focusing on sales, merchandising, and marketing. She also attended Instituto Mindset, earning a technical course in English and Spanish from 2021 to 2023. Earlier, she studied at Instituto Paralelo de Ensino Técnico, where she achieved a qualification in Office Automation and Secretarial Studies from 1995 to 1997.