Michele Gossman
About Michele Gossman
Michele Gossman is a Senior Manager of Partner Success and Enablement at Adobe, with a career spanning over two decades in customer success and partner enablement roles within the SaaS industry. She has a strong background in sales and operational processes, having previously worked at Adobe and WebEx, contributing to the growth of the SaaS model.
Current Role at Adobe
Michele Gossman currently serves as the Senior Manager of Partner Success and Enablement at Adobe, a position she has held since 2023. In this role, she focuses on enhancing partner relationships and ensuring successful implementation of Adobe's solutions. Her responsibilities include developing strategies to improve partner engagement and drive operational success.
Previous Experience at Adobe
Michele Gossman worked at Adobe for a total of six years in various roles. She was a Manager of Partner Success and Enablement at Adobe Sign from 2018 to 2022, where she contributed to partner engagement and success strategies. Prior to that, she served as a Partner Success Manager from 2015 to 2017, focusing on customer relationships and support.
Career at WebEx Communications
Michele Gossman began her career at WebEx Communications in 2000, joining one of the first Customer Success teams in the SaaS industry. She held multiple roles during her tenure, including Customer Success Manager from 2000 to 2005, and Partner Success Manager/Partner Enablement Manager from 2006 to 2015. Her work at WebEx involved managing customer relationships and enabling partner success.
Education and Expertise
Michele Gossman studied Social Science at San Jose State University. She specializes in developing processes and programs that manage the customer and partner lifecycle, with a focus on operational readiness, implementation, adoption, and retention. Her expertise includes collaborating with technical IT groups and building relationships with business executives.
Achievements in Customer Success
Michele Gossman has been recognized as a consistent top performer in sales, post-sales support, and partner enablement organizations. Her contributions have significantly impacted the growth and acceptance of the SaaS model by fostering strong relationships with both end customers and partners.