Mike Scott
About Mike Scott
Mike Scott serves as the Senior Director of Enterprise Support and Ottawa Site Leader at Adobe, where he has worked since 2018. With over 15 years of experience in technical and strategic roles, he focuses on enhancing customer programs and fostering strong relationships with clients.
Current Role at Adobe
Mike Scott serves as the Senior Director of Enterprise Support and Ottawa Site Leader at Adobe. He has held this position since 2018, contributing to the Ottawa, Canada Area. In this role, he focuses on capturing opportunities for product improvement and designing enhanced customer programs. His leadership involves developing high-performance teams of technology specialists aimed at improving overall customer satisfaction.
Previous Experience at Adobe
Mike Scott has extensive experience at Adobe, having worked in various managerial roles from 2009 to 2018. He was the Senior Manager of Connect Technical Support from 2009 to 2011, followed by the Senior Manager of Worldwide Enterprise Support from 2011 to 2013. He then served as the Senior Manager of Strategic Accounts from 2013 to 2016, and later as the Director of North America Enterprise Support from 2016 to 2018.
Technical and Strategic Expertise
With 15 years of technical, strategic, and operational expertise, Mike Scott balances corporate objectives with client requests. His experience enables him to create trusted relationships with customers through careful analysis and understanding of their needs. He is known for translating customer requirements into significant financial wins for Adobe.
Leadership and Team Development
Mike Scott is recognized for developing engaged, high-performance teams of technology specialists. His leadership style emphasizes improving customer satisfaction through effective team dynamics and operational excellence. He focuses on fostering an environment where team members can thrive and contribute to the overall success of customer support initiatives.