Pallavi Agarwal
About Pallavi Agarwal
Pallavi Agarwal is a Senior Customer Success Manager at Adobe, with a background in product marketing and logistics consulting. She holds a Bachelor of Business Administration and a Master of Business Administration, and has expertise in digital sales, content delivery, and social media marketing.
Current Role at Adobe
Pallavi Agarwal currently serves as a Senior Customer Success Manager at Adobe, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include strategizing customer engagement and providing tailored solutions to meet client needs. This position builds on her previous experience in account management and customer relations.
Previous Experience at Adobe
Before her current role, Pallavi worked at Adobe as a Territory Account Manager from 2019 to 2023. During this four-year tenure, she was responsible for managing client accounts and driving sales initiatives. Her role involved developing relationships with clients and understanding their business requirements to deliver effective solutions.
Work at MindScroll and RIVIGO
Pallavi began her career as a Product Marketing Associate at MindScroll from 2017 to 2018. In this role, she contributed to marketing strategies and product positioning. Following this, she worked as a Logistics Consultant at RIVIGO from 2018 to 2019, where she focused on optimizing logistics operations and improving supply chain efficiency.
Education and Expertise
Pallavi holds a Master of Business Administration (MBA) from ICFAI Business School, Gurgaon, which she completed from 2016 to 2018. She also earned a Bachelor of Business Administration (BBA) in Tourism and Travel Services Management from Sherwood College of Professional Management, Lucknow, from 2012 to 2015. Her educational background is complemented by proficiency in data management, advanced Excel, and a strong understanding of MS-Office.
Skills in Digital Marketing and Sales
Pallavi has developed expertise in digital sales generation, including cold calling and conducting WebEx demos. She possesses hands-on experience in social media marketing and email marketing, focusing on brand reputation across platforms such as Facebook, Google, LinkedIn, and Twitter. Additionally, she has a strong background in partnership alliances, which involves researching, prospecting, nurturing, and closing accounts.