Rick Volkmann
About Rick Volkmann
Rick Volkmann is a Manager of the Strategic Customer Success Team at Adobe, where he has worked since 2015. He has a background in business development and education management, with previous roles at Teaching Channel and Apple Computer, Inc.
Current Role at Adobe
Rick Volkmann serves as the Manager of the Strategic Customer Success Team at Adobe. He has held this position since 2015, contributing to the company's efforts in enhancing customer engagement and satisfaction. His role involves guiding a team of customer success managers to foster relationships with Adobe's enterprise digital media clients. He focuses on driving the adoption and active use of Adobe technologies within these organizations, ensuring that clients derive maximum value from their investments.
Previous Experience at Adobe Systems
Before his current role, Rick Volkmann worked at Adobe Systems as a Senior Education Manager from 2007 to 2013. During his six years in this position, he was responsible for developing educational strategies and programs aimed at enhancing the understanding and use of Adobe products among educational institutions. His experience at Adobe laid the foundation for his current focus on customer success and product adoption.
Career Background
Rick Volkmann has a diverse career history that includes roles in various organizations. He worked at Apple Computer, Inc. as an Account Executive from 2000 to 2005, where he managed client relationships and sales strategies. Prior to that, he served as a Network Administrator at Frost Lighting for one year in 1998-1999. His early career also included a position at Teaching Channel as the Director of Business Development from 2013 to 2015, where he focused on expanding the organization's reach and impact in the educational sector.
Educational Background
Rick Volkmann completed his Bachelor of Science (B.S.) in Business Marketing at Miami University from 1991 to 1995. Prior to that, he attended St. Ignatius College Prep, where he achieved a College Prep education from 1987 to 1991. His educational background has provided him with a strong foundation in business principles and marketing strategies, which he has applied throughout his career.
Risk Assessment and Customer Health Focus
In his managerial role at Adobe, Rick Volkmann proactively assesses potential risks related to customer health. His dedication to ensuring customer satisfaction is a key aspect of his responsibilities. By focusing on the well-being of clients, he aims to mitigate risks and enhance the overall customer experience, which is essential for driving long-term success in enterprise relationships.