Ruby Sze
About Ruby Sze
Ruby Sze serves as the Director of CX Programs and Voice of Customer at Adobe, where she focuses on enhancing customer experience through analytics and innovative solutions. With a background in program management and a strong educational foundation, she has held various leadership roles in companies such as Liberty Mutual Insurance and Bank of America.
Work at Adobe
Currently, Ruby Sze serves as the Director of Customer Experience (CX) Programs and Voice of Customer at Adobe. She has held this position since 2023, contributing to the company's initiatives in enhancing customer experience through a hybrid work model in the United States. Prior to this role, she was a Group Manager at Adobe from 2020 to 2023, focusing on customer experience strategies. Ruby also worked as a Group Manager for Customer Onboarding for both Enterprise and SMB sectors from 2018 to 2020. In her current role, she leads the Voice of Customer program and oversees digital post-sale journey strategies.
Education and Expertise
Ruby Sze holds a Bachelor of Arts degree in Mass Communications from the University of California, Berkeley. She further advanced her education by obtaining a Master of Business Administration (MBA) from the Texas McCombs School of Business. Her academic background supports her expertise in customer experience, program management, and analytics. Ruby is fluent in Mandarin Chinese, which enhances her ability to communicate effectively with a diverse range of clients and stakeholders.
Background
Before joining Adobe, Ruby Sze accumulated extensive experience in various leadership roles across several organizations. She worked at Liberty Mutual Insurance as Director of Product - Special Projects from 2013 to 2015 and held multiple positions at Bank of America, including VP of Process Design Manager and VP of Change Manager. Ruby's career also includes a role at DHL as Global Account Development Manager, where she managed accounts across North America, Asia Pacific, and EMEA.
Achievements
In her career, Ruby Sze has been recognized for her leadership and strategic contributions. At Adobe, she has been responsible for growing the Program Management Office (PMO) team within the Customer Experience organization, which consists of over 3000 professionals. Ruby has also been promoted to Director with an expanded scope, demonstrating her ability to lead cross-functional initiatives and execute strategies that align with organizational goals.
Skills and Specializations
Ruby Sze specializes in leveraging analytics to understand customer needs and develop innovative solutions to complex problems. Her skills include executive coaching and talent development, focusing on maximizing impact in alignment with organizational priorities. Ruby's experience in program management and customer experience positions her as a valuable asset in driving customer-centric strategies within her organization.