Sagar Thankappan
About Sagar Thankappan
Sagar Thankappan is a Client Success Manager at Adobe, where he focuses on enhancing customer engagement with Creative Cloud Subscriptions and Adobe solutions. He holds a Bachelor of Business Administration from Mahatma Gandhi University and has previous experience as a Corporate Account Manager at CareerBuilder and Assistant Manager at Info Edge India Ltd.
Work at Adobe
Sagar Thankappan serves as a Client Success Manager at Adobe, a position he has held since 2022. In this role, he engages with functional teams to address customer issues related to Creative Cloud subscriptions. He collaborates with Solution Specialists to enhance the adoption of various Adobe solutions, including Adobe Sign, Substance, Stock, and Frame.io. His focus is on creating value-based relationships with North American Adobe SMB customers. Additionally, he is responsible for managing and updating the opportunity pipeline weekly, ensuring accurate progress reports to management.
Previous Experience at CareerBuilder
Prior to joining Adobe, Sagar Thankappan worked at CareerBuilder as a Corporate Account Manager from 2021 to 2022. His tenure lasted for nine months in Noida, Uttar Pradesh, India. In this role, he was involved in managing corporate accounts and developing strategies to enhance client engagement and satisfaction.
Experience at Info Edge India Ltd
Sagar Thankappan was employed at Info Edge India Ltd as an Assistant Manager from 2016 to 2021. He worked in Noida for five years, where he contributed to various operational and managerial tasks. His experience in this role helped him develop skills in client management and relationship building.
Education and Expertise
Sagar Thankappan studied at Mahatma Gandhi University, where he earned a Bachelor of Business Administration (BBA) degree in Business Administration and Management from 2013 to 2015. His educational background provides a foundation for his expertise in client management and business operations, particularly in the technology sector.
Customer Engagement Strategies
In his current role at Adobe, Sagar Thankappan specializes in creating value-based relationships with customers. He utilizes external sources such as LinkedIn and ZoomInfo to research customer contracts and identify expansion opportunities. His approach focuses on enhancing customer satisfaction and driving adoption of Adobe's solutions.