Sarah Cibelli
About Sarah Cibelli
Sarah Cibelli serves as the Principal Customer Success Manager at Adobe, where she enhances customer digital maturity through innovative methodologies. With a background at Fannie Mae in various roles, she has developed expertise in risk management and customer collaboration.
Current Role at Adobe
Sarah Cibelli serves as a Principal Customer Success Manager at Adobe, a position she has held since 2021. In this role, she focuses on enhancing customer experiences and driving digital maturity through the implementation of Adobe solutions. Cibelli plays a vital role in fostering innovation by introducing new methodologies that assist customers in maximizing their use of Adobe products.
Previous Experience at Fannie Mae
Prior to her current role at Adobe, Cibelli worked at Fannie Mae for several years in various capacities. She served as a Senior Account Manager from 2016 to 2021 in the Austin, Texas Area, where she was responsible for managing customer accounts and ensuring satisfaction. Before that, she held the position of Customer Account Manager from 2014 to 2016 in the Dallas/Fort Worth Area, and worked as a Project Analyst IV for 11 months in 2014. Her career at Fannie Mae began as a Loan Operations Specialist I & II, where she worked from 2010 to 2014 in Herndon, VA.
Education and Expertise
Sarah Cibelli earned her Bachelor of Arts degree in Communication, with a focus on Public Communication, from Virginia Tech. She attended the university from 2006 to 2010. Her educational background has equipped her with the skills necessary for effective communication and customer engagement in her professional roles.
Contributions to Customer Success
In her current position at Adobe, Cibelli actively contributes to the company's internal ecosystem by sharing valuable customer feedback and suggesting process improvements. Her efforts are aimed at enhancing the overall customer experience and ensuring that Adobe's solutions meet the evolving needs of their clients.
Risk Management Strategies
During her tenure at Fannie Mae, Cibelli was responsible for identifying customer risks and collaborating with the extended team to develop and implement risk mitigation strategies. This experience has provided her with a strong foundation in risk management, which she applies in her current role to ensure customer success.