Sritama Banerjee
About Sritama Banerjee
Sritama Banerjee is a Solution Customer Success Manager for Document Cloud (APAC) at Adobe, having transitioned to this role in 2023 after two years as an Implementation Manager for Acrobat Sign. She has extensive experience in customer success and technical support, with previous positions at Adobe and IBM, and holds a Bachelor of Science in Information Technology from Punjab Technical University.
Current Role at Adobe
Sritama Banerjee currently serves as a Solution Customer Success Manager for Document Cloud in the APAC region at Adobe. She has held this position since 2023. In this role, she focuses on ensuring customer satisfaction and success with Adobe's Document Cloud solutions, leveraging her extensive experience in customer success management.
Previous Experience at Adobe
Before her current role, Sritama Banerjee worked at Adobe as an Implementation Manager for Acrobat Sign from 2021 to 2023. Additionally, she served as a Customer Success Manager for Acrobat Sign in the North America region from 2016 to 2021. Her tenure at Adobe spans over six years, during which she contributed to various customer success initiatives.
Experience at IBM
Sritama Banerjee has a background in technical support, having worked at IBM. She began as a Technical Support Executive from 2011 to 2013 and later advanced to Senior Technical Support Executive from 2013 to 2014. Her experience at IBM provided her with a strong foundation in technical support and customer service.
Education and Qualifications
Sritama Banerjee earned her Bachelor of Science degree in Information Technology from Punjab Technical University, where she studied from 2007 to 2010. This educational background equipped her with the technical knowledge necessary for her roles in customer success and technical support.