Stefanie Fessler
About Stefanie Fessler
Stefanie Fessler is a Customer Experience Analyst at Adobe, where she has worked since 2021. She holds a Master's degree in International Event and Festival Management from Edinburgh Napier University and has experience in customer relations and process management.
Work at Adobe
Stefanie Fessler has been employed at Adobe since 2021, where she serves as a Customer Experience Analyst. In this role, she focuses on enhancing customer interactions and improving overall satisfaction. Prior to her current position, she worked as an Enterprise Onboarding Specialist at Adobe, starting in 2020. Her responsibilities in both roles involve analyzing customer experiences and managing onboarding processes, contributing to Adobe's commitment to customer success.
Education and Expertise
Stefanie Fessler completed her Master’s degree in International Event and Festival Management at Edinburgh Napier University from 2018 to 2019. Prior to this, she studied at New Design University from 2013 to 2016. Her educational background provides her with a strong foundation in event management, which complements her expertise in customer experience analysis and enterprise onboarding.
Background
Stefanie Fessler has a diverse professional background that includes experience in customer relations and process management. Before joining Adobe, she worked as an EN/DE Advisor at Trip.com for ten months in 2019 to 2020. This role involved assisting customers in both English and German, further enhancing her skills in customer service and communication.
Achievements
Stefanie Fessler has developed a unique skill set that combines customer experience analysis with enterprise onboarding. Her creative and adaptable approach to professional challenges indicates her capacity for innovative problem-solving. Additionally, her strong background in international event and festival management enriches her perspective in her current roles, allowing her to contribute effectively to customer experience initiatives.