Syed Jamaluddin
About Syed Jamaluddin
Syed Jamaluddin is a Technical Account Manager at Adobe, where he has worked since 2015, focusing on customer technical support in the Greater Chicago Area. He has a background in technical support and quality assurance, with previous roles at Barracuda Networks and SugarSync.
Work at Adobe
Syed Jamaluddin has been employed at Adobe since 2015 as a Technical Account Manager. In this role, he coordinates support and addresses customer technical issues by collaborating with support and engineering teams. He is specifically assigned to assist Premier Support customers within the Magento support department. Jamaluddin conducts regular knowledge transfer sessions, enhancing the understanding of technical processes among team members. He works remotely from Glendale Heights, IL, serving clients in the Greater Chicago Area.
Previous Experience
Before joining Adobe, Syed Jamaluddin worked at Barracuda Networks as a Technical Support Engineer from 2007 to 2009. He then transitioned to SugarSync, where he served as a QA Engineer from 2009 to 2015. His experience in these roles provided him with a strong foundation in technical support and quality assurance, which he applies in his current position at Adobe.
Education and Expertise
Syed Jamaluddin holds a Bachelor of Commerce degree from Osmania University, which he completed from 1995 to 1998. He furthered his education at the same institution, earning a Master's degree in Business Administration with a focus on Information Technology and Human Resources from 1999 to 2001. His academic background supports his technical expertise and management skills in the technology sector.
Background
Syed Jamaluddin has a diverse professional background, having worked in various roles in the technology industry. His career began at Barracuda Networks, followed by a significant tenure at SugarSync. He was part of the team that transitioned from eBay to an independent company, which was later acquired by Adobe in 2018. This experience has contributed to his understanding of the technical landscape and customer support dynamics.