Tamer Nasr
About Tamer Nasr
Tamer Nasr is the Vice President and Head of Customer Success for Cross Solutions, Data & Insights, and Customer Journey at Adobe. With extensive experience in customer success management across various companies, he has held significant roles at Salesforce and has a strong background in eCommerce and project management.
Current Role at Adobe
Tamer Nasr serves as the Vice President and Head of Customer Success for Cross Solutions, focusing on Data & Insights and Customer Journey at Adobe. He has held this position since 2024, contributing to the company's strategic objectives in enhancing customer experience and engagement in the Greater Chicago Area.
Previous Experience at Salesforce
Prior to his current role, Tamer Nasr worked at Salesforce in various capacities. He was a Portfolio Leader in Customer Success Management from 2019 to 2022, and before that, he served as Vice President of the Customer Success Group for eight months in 2022. His experience at Salesforce also includes roles as Director of Customer Success from 2016 to 2019 and as a Strategic Consultant in 2015.
Professional Background in eCommerce
Tamer Nasr has extensive experience in the eCommerce sector, having worked at Siemens Healthcare as Head of eCommerce for the Americas from 2009 to 2013 and as a Senior Product Manager for eCommerce Verticals at Sears Holdings Corporation from 2012 to 2013. He has also held consulting roles at EDL Consulting, focusing on eCommerce practices.
Educational Qualifications
Tamer Nasr holds multiple degrees, including a Master of Business Administration from the University of Phoenix, achieved between 2003 and 2005. He also earned a Master of Science in Management Information Systems from the University of Illinois Urbana-Champaign from 2003 to 2005, and a Bachelor of Science in Information and Decision Sciences from the University of Illinois Chicago from 1999 to 2003.
Notable Projects and Contributions
Throughout his career, Tamer Nasr has led significant projects, including the rollout of an eCommerce platform for Siam City Cement in Bangkok, Thailand. He developed an internal automated sales and support SAP process that resulted in $1.4 million in annual recurring savings and increased customer adoption of e-Invoicing by 20% year-over-year, generating $500,000 in annual savings.